Company
Privacy Policy
24AIcall is an AI-powered phone agent platform designed to help businesses handle calls, capture information, and automate communication workflows.
24AIcall is a service provided by iMCreate LLC. We are committed to protecting your privacy and being transparent about how your data is collected, used, and stored.
Introduction
24AIcall is an AI-powered phone agent platform designed to help businesses handle calls, capture information, and automate communication workflows.
24AIcall is a service provided by iMCreate LLC.
We are committed to protecting your privacy and being transparent about how your data is collected, used, and stored.
Information We Collect
Information You Provide
- Name
- Email address
- Phone number
- Business information
- Account data
- Custom workflows, FAQs, and configurations
Call and Interaction Data
Because 24AIcall processes phone calls, we may collect:
- Call recordings (if enabled)
- Call transcripts
- Caller phone numbers
- Information shared during calls
- AI-generated summaries
- Interaction metadata
Automatically Collected Data
- IP address
- Device and browser information
- Usage data (pages visited, actions taken)
How We Use Your Information
We use your data to:
- Provide and operate the service
- Answer and process calls
- Generate summaries and structured outputs
- Improve system performance and accuracy
- Customize workflows and responses
- Provide customer support
- Maintain security and prevent abuse
AI Processing
24AIcall uses artificial intelligence to:
- Understand voice interactions
- Generate responses
- Structure and summarize conversations
AI outputs may not always be accurate. Users are responsible for reviewing and acting on results.
Data Sharing
We do not sell your data.
We may share data with:
- Cloud infrastructure providers
- Telephony providers (for call routing)
- AI processing services
- Legal authorities if required by law
All providers are required to protect your data.
Data Retention
We retain data only as long as necessary to:
- Provide the service
- Improve performance
- Comply with legal obligations
You may request deletion of your data.
Data Security
We implement reasonable security measures including:
- Encrypted communication
- Secure servers
- Access controls
However, no system is completely secure.
Your Rights
Depending on your location, you may have rights to:
- Access your data
- Correct your data
- Delete your data
- Restrict processing
To request this, contact: support@imcreatestudios.com
Third-Party Services
24AIcall relies on third-party services including:
- Telephony providers
- AI systems
- Hosting infrastructure
These services may process your data as part of functionality.
Children’s Privacy
24AIcall is not intended for users under 18.
Changes to This Policy
We may update this Privacy Policy at any time.
Updates will be posted with a new effective date.
Contact
Email: support@imcreatestudios.com
Company: iMCreate LLC